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UCaaS Solution Enables Remote Collaboration for Telvista Corporate Staff UCaaS Solution Enables Remote Collaboration for Telvista Corporate Staff
UCaaS Solution Enables Remote Collaboration for Telvista Corporate Staff

UCaaS Solution Enables Remote Collaboration for Telvista Corporate Staff

Telvista, a leading North American-based provider of outsourced contact center services, prides itself on delivering strategic value to its clients. Agents receive in-depth industry-specific training as well as ongoing, daily feedback based on call analytics. To support and sustain that strategy, Telvista requires a high level of operational efficiency, characterized by optimized internal communications. Towards that end, the company decided to replace an outdated legacy phone system used by corporate employees with a modern communication solution that would streamline collaboration.