We leverage Cisco’s UCaaS capabilities to integrate enterprise-grade telephony, unified messaging, collaboration, mobility, contextual intelligence, audio, video and web conferencing, web portal, historical and real-time dashboards and call center into existing systems. The result: a unified platform that supports more effective internal and external communication.
The integration of disparate tools, applications and devices helps streamline order tracking and responsiveness to queries. Calls to stores can easily be forwarded to the mobile devices of frontline employees or contact center agents to answer questions or manage orders. Internal teams can interact and host cost-effective/ automated training sessions using video conferencing services.
Our tailored solutions can be easily integrated with other software and modified. This frees IT staff of the burden of the time-consuming tasks of implementation, customizing functionalities and managing routine software and security updates. The UCaaS user portal provides the ability to utilize dashboards and reports while giving visibility to monthly call detail records, call activity, sites, configurations, etc.
"Deliver cost-effective uniform services to all locations."