Global Service Desk


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How Our Global Service Desk Works

With a user-focused approach, we ensure business continuity by meeting client needs around the clock. We identify cost reductions through automation, user behavior analysis, and artificial intelligence-based optimization. Our vast know-how allows for the fast development, implementation, customization, integration, and support of your IT Service Management (ITSM), Customer Relationship Management (CRM), remote access, and chatbot solutions. Detail reporting gives you a full picture of your IT systems and its users. All our processes adhere to the Information Technology Infrastructure Library (ITIL) 4.

Global Service Desk

Why Us?

From rapidly deployed field service technicians to complex integrations of multiple systems, web solutions, chatbots, and intelligent voice systems, our highly trained IT experts provide flexible solutions to meet all business needs, including identifying opportunities for improved and cost-saving efficiencies.

How Can Global Service Desk Grow Your Business?

Enhance efficiency and communication between IT and teams and expand your business by automating routine tasks and streamlining capabilities to reduce labor requirements using our multi-shore sourcing model.

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“By tailoring our support to fit personalized business needs, we proactively address IT issues to reduce the number of IT-related incidents.”

Luis Sierra, Director Managed Services


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Claro Enterprise Solutions

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How can we help? We look forward to hearing from you.