CES’ UCaaS solution is carefully architected to support enterprise digital transformation strategies utilizing collaboration and voice technologies. Specifically, the UCaaS solution delivers a consistent experience across devices, media, and platforms, at any location. It is scalable, allowing organizations to easily grow the number of users and functionalities. The UCaaS solution uses a cloud backbone to enhance business continuity and availability.

"CES’ consultative approach from pre-sales, project managers, and implementation engineers guaranteed that they understood our unique “pain points” and that our needs were effectively communicated. The result of their efforts translated into a solution that optimizes our organization’s operations and ensures our new UCaaS solution goes beyond our expectations."

Ricoh wanted more than just a communications solution provider. They required a long-term technology partner, which they found in CES. To support Ricoh’s ongoing support needs, CES delivered a single point of contact model for engineering, service delivery, and service assurance, including an international 24/7/265 Network Operation Center. CES’ consultative approach ensured that they met every Ricoh pain point and guaranteed that the implementation met Ricoh’s expectations by adapting to the urgency of their business. The final implementation allows Ricoh to strengthen and now grow international relationships.

"CES’ UCaaS solution allowed Ricoh to move from a Capital Expense (CapEx) model to an Operating Expense (OpEx) model. The cost-effective offer paired with the high added value functionalities of the UCaaS solution exceeded Ricoh’s expectations."