Ricoh prioritizes customer service; they required that their new solution help deliver the same customer experience across all offices, including their international branches. The UCaaS solution met this need by providing the same mobility app to all Ricoh offices and employees. Using the mobility app, no matter which individual a Ricoh customer interact swith, they are now supported by the same seamless technology experience.
Understanding Ricoh’s Unique Requirements
CES worked closely with Ricoh to understand their requirements and to help guide them through their decision-making process. The UCaaS solution required specific customizations to fit Ricoh’s needs. To start, CES integrated the UCaaS regional platform (14 countries & 1600 stations) with Ricoh’s existing Private Branch Exchange (PBX) infrastructure using a unified numbering plan. Next, CES leveraged local voice gateways to integrate with Ricoh’s Public Switched Telephone Network (PSTN), followed by creating an integration with Lightweight Directory Access Protocol (LDAP - Customer Active Directory).
"We were incredibly pleased that CES led with confidence and technological knowledge throughout the project. We are pleased to continue to grow our technological partnership with CES."