How Claro Transformed A Global Manufacturer's Infrastructure and Security

Claro helped a global manufacturer modernize and secure its IT environment by improving resilience, reducing costs, and supporting business growth with managed infrastructure, SAP ERP cloud management, cybersecurity, and disaster recovery services.

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Type Knowledge

Challenge

A leading manufacturing company with operations across multiple countries needed to modernize and optimize its IT environment to support continued growth. The organizationrequired a strategic partner to manage its SAP ERP cloud environment and other critical applications while ensuring secure, high-availability LAN, WAN, telephony, and internet services.

In addition to improving performance and resilience, the company sought to reduce operational costs, strengthen cybersecurity, and implement a reliable disaster recovery strategy. Leadership wanted a single, accountable provider capable of delivering an integrated solution aligned with industry best practices.

‍Download PDF: How Claro Transformed a Global Manufacturer's Infrastructure and Security

The Solution

Claro delivered a comprehensive, end-to-end managed services solution that unified SAP cloud services, SD-WAN connectivity, cybersecurity, managed WLAN, unified communications, and high-availability infrastructure. The solution included:

The Foundation Engine (Infrastructure & Connectivity)

Claro delivered a comprehensive, end-to-end managed services solution that unified SAP cloud services, SD-WAN connectivity, managed WLAN, unified communications, and high-availability infrastructure.

The client benefited from full management and optimization of SAP ERP cloud applications, ensuring business-critical systems were scalable, available, and always-on.

SD-WAN improved network performance and resiliency across all operational sites, while robust wireless networks and integrated communication tools enhanced collaboration and overall efficiency. Business continuity was safeguarded with disaster recovery capabilities spanning geographically diverse data centers, guaranteeing ongoing productivity and system uptime.

The Shield Engine (Cybersecurity)

Security was seamlessly embedded into every aspect of the solution. Claro implemented cybersecurity measures with advanced perimeter defenses customized for the manufacturer’s needs, supported by 24x7 monitoring from the Security Operations Center.

This secure-by-design approach protected critical data and digital operations, ensuring real-time threat detection and incident response while upholding high availability and system integrity

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Benefits

By consolidating these services under a single provider, the manufacturer realized economies of scale, gained centralized accountability, and ensured a disciplined, structured implementation—allowing their teams to concentrate on growth and innovation.

Cost Savings: Consolidation of technology services under a single provider led to a 20% reduction in monthly IT costs, while elevating the overall quality of contracted services.
Increased Operational Efficiency: Enhanced internet speed and stability through SD-WAN and cellular network improvements resulted in fewer connectivity issues and improved user productivity across locations.
Modernized Infrastructure: Successful upgrade of virtualized servers for SAP and non-SAP environments helped boost system throughput and application performance.
Business Continuity: Implementation of robust disaster recovery strategies ensured uninterrupted access to critical business systems, meeting stringent Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Strengthened Security Posture: Continuous, 24x7 SOC monitoring and advanced perimeter defenses reduced response time to security incidents and minimized risk exposure.
Centralized Accountability: Streamlined vendor management and support processes allowed internal teams to shift focus from day-to-day operations to strategic projects and innovation.

Why Claro

Claro delivered fully integrated solutions across cloud, connectivity, security, and unified communications, designed to scale with the organization's evolving needs. Their approach ensured centralized accountability, removing the complexity of dealing with multiple vendors and guaranteeing a single point of contact.

With Claro’s secure, high-availability infrastructure and proven track record, the company could confidently innovate, improve operational resilience, and focus on business growth while Claro handled the complexity behind the scenes.