U.S. port improves security with AI-driven video monitoring

A major U.S. port authority strengthened security, reduced liability exposure, and enhanced operational visibility by transforming traditional video surveillance into an intelligent, AI-driven monitoring platform.

Subscribe to newsletter

Type Knowledge

Challenge

The port authority responsible for operating one of the nation’s busiest cruise and cargo hubs manages a complex, high-traffic environment where safety, security, and operational continuity are paramount. As critical infrastructure, the port must maintain real-time situational awareness across terminals, restricted zones, and public-access areas while adhering to rigorous security and compliance standards.

Key Challenges:

Beyond traditional perimeter monitoring, leadership faced increasing pressure to strengthen oversight of passenger-related incidents — including slip-and-fall claims and other liability-sensitive events within terminals and embarkation areas. Improving visibility, accelerating incident review, and enhancing documentation became essential not only for security operations, but also for risk mitigation and claims defensibility.

Complex, High-Traffic Environment: Managing security across terminals, restricted zones, vehicle access points, and public areas required constant monitoring in a dynamic environment.
Growing Liability & Litigation Exposure: Passenger and pedestrian incidents required faster video retrieval, clearer documentation, and stronger evidentiary support.
Reactive Monitoring Model: Traditional video systems relied heavily on manual review, limiting proactive detection and increasing response time.
Need for Flexible Deployment: The port required a solution that could scale across facilities while allowing dynamic prioritization of high-risk or high-traffic areas.

Download PDF: Enhancing Security & Risk Mitigation at a Major U.S. Port

The Solution

To enhance the safety and security of port operations, the port implemented Claro’s AI Video Analytics solution, tailored to address its specific concerns.

This secure, 24x7 video monitoring solution detects critical events in real time and provides immediate alerts, enabling faster response. When needed, teams can search through hours of recorded footage in seconds, accelerating investigations and supporting stronger documentation.

Cost-effective and easy to deploy, the solution works with the port’s existing surveillance infrastructure—avoiding the need for additional capital investment.

Specifically, the solution enables port staff to:

Detect, investigate, and document fallsDete
Detect potential threats such as intrusions, visible weapons, and smoke or fire
Identify crowd gatherings that may indicate a developing incident
Track movement across cameras throughout the facility

Benefits

By modernizing and centralizing network operations with Claro, the organization improved operational consistency, strengthened business continuity, and created a scalable foundation for faster growth and more secure digital operations.

Benefits include:

Network standardization and resilience across all restaurant locations
Improved visibility and real-time monitoring of networkhealth and security
Reduced mean time to repair (MTTR) and faster incident resolution
Accelerated rollout of new sites and services with automated provisioning
Lower operational overhead and enhanced security posture

Results

The solution enhanced safety and operational efficiency across the port:

Faster response to incidents
Significant reduction in time required to investigate events
Improved ability to manage safety risks and support liability cases
Greater operational efficiency through reduced manual monitoring

Why Claro

Claro applies advanced AI to deliver practical, outcome-driven solutions that improve safety, visibility, and operational efficiency across complex environments. By working within existing systems and partnering closely with clients to deliver tailored solutions, Claro enables faster response, better use of resources, and meaningful improvements—without disrupting ongoing operations.