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Our Managed IT Outsourcing services optimizes your existing tech investments Our Managed IT Outsourcing services optimizes your existing tech investments

End-user computing made seamless and simple.

New approaches for a new normal.

Enable your business to transition to digital platforms seamlessly with our Managed IT Outsourcing offering.

Managed IT Outsourcing

Online, onsite and on-demand support for work-from-anywhere teams

The COVID-19 pandemic exposed significant flaws in IT outsourcing models as businesses struggled to rapidly transition employees to home offices. In today’s evolving new normal, enabling home-based work isn’t enough. Rather, flexible operational models must adapt to changing requirements and allow employees to work securely and productively from offices, homes or any location. To achieve this imperative, essential capabilities include Virtual Desktop Infrastructure services to provide remote access and support, on-demand provisioning and deployment and optimized processes to efficiently manage and resolve incidents. For smaller organizations with limited budgets, an additional need is to maximize resource utilization while ensuring responsiveness to user requirements.

Our Managed IT Outsourcing Services give mid-tier organizations seamless and responsive end-to-end service coupled with cost-effective pricing. A staff pooling model ensures immediate responsiveness, including onsite support on demand, while minimizing overhead costs associated with keeping resources on the bench. The result: a “just right” approach for businesses that lack the resources to engage a tier one provider, but that require a partner with enterprise-level capabilities. In addition to deployment,  asset lifecycle management and Level 1 to Level 4 service desk, our offering includes security fundamentals such as anti-virus updates and awareness training, and mobile device management and BYOD policies tailored to business personas.

Benefits

Performance

End-to-end IT support and services with industry-leading SLAs and on-demand resource availability for teams in any location.

Cost Efficiency

Transition from Capex to Opex models and usage-based pricing.

Access to Talent

Offload the burden of recruiting and retaining scarce, continually evolving skill sets.

Cultural Affinity

Multi-shore sourcing model enhances alignment and communication between IT and business teams.

Continuous Improvement

Analytics and process optimization applied to identify and seize improvement opportunities.

Use Cases

Managed Mobility for Enterprise Environments

Managed Mobility for Enterprise Environments

Managing the use of mobile devices poses a challenge for any business. The right mix of people, process and technology can optimize productivity while mitigating risk.

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Workplace Services for End-User Computing

Workplace Services for End-User Computing

Effective management of end-user computing requires consistency, standardization and a focus on the fundamentals of process discipline. Investing in the latest technology widgets isn’t enough.

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Insights

Mobile Device Management in the Finance Sector and Millennial Employees: Keeping Everybody Happy

Mobile Device Management in the Finance Sector and Millennial Employees: Keeping Everybody Happy

As mobile devices become increasingly ubiquitous in our professional and private lives, ensuring functionality and security while accommodating personal choices is essential. That’s especially true for banks managing sensitive data and competing for scarce young talent.

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Three Reasons to Outsource the CISO Role

Three Reasons to Outsource the CISO Role

Cybersecurity is a top priority requiring a deep level of expertise. But hiring an in-house CISO may not be the best way to fill the need.

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Why You Should Outsource End-User Support

Why You Should Outsource End-User Support

The shift to remote workforces models exposed the inherent weaknesses of in-house IT support teams. The new normal requires process optimization and remote access capabilities, which third-party providers are better positioned to deliver.

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COVID-19 Response: Four Strategic Imperatives CIOs Can Support

COVID-19 Response: Four Strategic Imperatives CIOs Can Support

In developing responses to the COVID-19 crisis, a CIO’s most immediate and urgent task is to equip employees to work productively from home. Over the longer term, IT leaders can contribute to broader business goals. Claro Enterprise Solutions’ Mark Popolano outlines four keys to a longer-term perspective.

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Bright Shiny Objects and Three Basics of Service Optimization

Bright Shiny Objects and Three Basics of Service Optimization

Businesses pursuing digital transformation often get distracted by the capabilities of the latest intelligent automation tools and data analytics platforms. In many cases, driving improvement requires focusing on the fundamentals of service delivery.

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Three Tips for Selecting an IT Outsourcing Provider

Three Tips for Selecting an IT Outsourcing Provider

IT outsourcers can help businesses efficiently manage basic IT services as well as lay the groundwork for transitioning to new digital platforms. But finding the right partner can be tricky. We offer some clues.

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