Managed IT Outsourcing
Online, onsite and on-demand support for work-from-anywhere teams
The COVID-19 pandemic exposed significant flaws in IT outsourcing models as businesses struggled to rapidly transition employees to home offices. In today’s evolving new normal, enabling home-based work isn’t enough. Rather, flexible operational models must adapt to changing requirements and allow employees to work securely and productively from offices, homes or any location. To achieve this imperative, essential capabilities include Virtual Desktop Infrastructure services to provide remote access and support, on-demand provisioning and deployment and optimized processes to efficiently manage and resolve incidents. For smaller organizations with limited budgets, an additional need is to maximize resource utilization while ensuring responsiveness to user requirements.
Our Managed IT Outsourcing Services give mid-tier organizations seamless and responsive end-to-end service coupled with cost-effective pricing. A staff pooling model ensures immediate responsiveness, including onsite support on demand, while minimizing overhead costs associated with keeping resources on the bench. The result: a “just right” approach for businesses that lack the resources to engage a tier one provider, but that require a partner with enterprise-level capabilities. In addition to deployment, asset lifecycle management and Level 1 to Level 4 service desk, our offering includes security fundamentals such as anti-virus updates and awareness training, and mobile device management and BYOD policies tailored to business personas.