Global Help Desk
Comprehensive, flexible and scalable support
The COVID-19 pandemic broke the traditional in-house model of IT support. Today, small and medium-size businesses are exploring alternatives. Bottom line: relying on ad hoc problem solving and “shoulder tap” models is no longer an option. To efficiently resolve user incidents and problems, IT support teams need to apply effective tools and processes to support users in any location or work environment.
Our Global Help Desk solutions deploy nearshore and onshore resources to support users in any location – from traditional corporate parks to home offices to hotel rooms. Service desk capabilities comprise Levels 1, 2 and 3 online and phone support for incidents, troubleshooting and problems that include login issues and password resets; connectivity, network, WiFi and internet problems and mobile device configuration and operating system adjustments. Optimized incident management processes enhance efficiency and ROI. Admin capabilities include user provisioning moves/add/changes/deletes, e-mail provisioning.