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The pandemic broke end-user support. Read our blog. The pandemic broke end-user support. Read our blog.

The pandemic broke end-user support

What remote workers need in the new normal.

Effective deployment, service and remote support for end-user computing. Effective deployment, service and remote support for end-user computing.

End-user computing services for new ways of working.

Cost-effective deployment, service and remote support.

The pandemic broke end-user support. Read our blog.

The pandemic broke end-user support

What remote workers need in the new normal.

Effective deployment, service and remote support for end-user computing.

End-user computing services for new ways of working.

Cost-effective deployment, service and remote support.

Integrated Workspace Services

Enterprise-level capabilities for smaller businesses

  • How can I cost effectively support end users in a remote work environment?
  • How can I leverage top-notch talent on a tight budget?
  • How can a smaller business take advantage of standardization and process optimization?
Integrated Workspace Services Solutions

Small and mid-size businesses are redefining priorities for end-user service and support for the digital workspace. Today’s operational models must be flexible and enable employees to work securely and productively from any location – traditional office, home or on the road. Essential capabilities include Virtual Desktop Infrastructure services to provide remote access and support, on-demand provisioning and deployment and optimized processes to efficiently manage and resolve incidents. For smaller organizations with limited budgets, an additional need is to maximize resource utilization while ensuring responsiveness to user requirements.

Our Integrated Workspace Services offerings give mid-tier organizations enterprise-level capabilities coupled with flexibility and cost-effective pricing. A staff pooling model ensures immediate responsiveness, including onsite support on demand, while minimizing overhead costs associated with keeping resources on the bench. The result: a “just right” approach for businesses that lack the resources to engage a tier one provider, but that require a partner with enterprise-level capabilities.

Benefits of Integrated Workspace Services

Cultural Affinity and Talent

Multi-shore sourcing models enhances alignment and communication between IT and business teams. Global resources and extensive expertise in scarce skill offloads the burden of recruitment and retention and focus on core capabilities.

Performance

End-to-end IT support and services with industry-leading SLAs. Analytics and process optimization applied to drive continuous improvement. 24x7x365 remote monitoring for each workstation, server, laptop, tablet and wireless device. Less time on ad hoc break/fix activities.

Scalability

Resource pooling delivers enterprise-level capabilities to smaller organizations. Seamless management structures without complex multi-vendor sourcing arrangements. Automation of routine tasks and streamlined efficiency reduce labor requirements.

User Experience

On-demand delivery and deployment and access to on-site smart hands. SLAs include key metrics around user experience to deliver “White Glove” service and boost satisfaction. Reduced user downtime.

Value

Ensure optimal ROI from investment in technology solution. Align initiatives to transformation roadmap and strategy, manage implementation and oversight and provide end user training and ongoing support to drive continuous improvement.

Use Cases

Secure and Reliable Mobile Device Management for Healthcare

Secure and Reliable Mobile Device Management for Healthcare

From diagnosing vital signs to sharing patient account information with insurers, hospitals and healthcare workers rely on mobile devices to deliver care. Ensuring that devices are always available, functioning and equipped with the latest software and security updates poses a challenge.

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Managed Mobility for Enterprise Environments

Managed Mobility for Enterprise Environments

Managing the use of mobile devices poses a challenge for any business. The right mix of people, process and technology can optimize productivity while mitigating risk.

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Workplace Services for End-User Computing

Workplace Services for End-User Computing

Effective management of end-user computing requires consistency, standardization and a focus on the fundamentals of process discipline. Investing in the latest technology widgets isn’t enough.

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Insights

The Pandemic and End-User Computing

The Pandemic and End-User Computing

Talk about lemonade from lemons. Todd Seiple describes three ways the pandemic has enabled mid-sized businesses to improve IT service delivery.

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Why SMBs are Giving IT Outsourcing a Second Look

Why SMBs are Giving IT Outsourcing a Second Look

The pandemic exposed inherent flaws in in-house IT service delivery models. Today, small and mid-sized businesses considering outsourcing are discovering new options.

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Putting the “User” in End User Computing

Putting the “User” in End User Computing

In the wake of the pandemic, businesses are reassessing their IT service and support models. Many are increasingly focused on delivering a quality experience to the end user.

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Mobile Device Management in the Finance Sector and Millennial Employees: Keeping Everybody Happy

Mobile Device Management in the Finance Sector and Millennial Employees: Keeping Everybody Happy

As mobile devices become increasingly ubiquitous in our professional and private lives, ensuring functionality and security while accommodating personal choices is essential. That’s especially true for banks managing sensitive data and competing for scarce young talent.

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Why You Should Outsource End-User Support

Why You Should Outsource End-User Support

The shift to remote workforces models exposed the inherent weaknesses of in-house IT support teams. The new normal requires process optimization and remote access capabilities, which third-party providers are better positioned to deliver.

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COVID-19 Response: Four Strategic Imperatives CIOs Can Support

COVID-19 Response: Four Strategic Imperatives CIOs Can Support

In developing responses to the COVID-19 crisis, a CIO’s most immediate and urgent task is to equip employees to work productively from home. Over the longer term, IT leaders can contribute to broader business goals. Claro Enterprise Solutions’ Mark Popolano outlines four keys to a longer-term perspective.

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Bright Shiny Objects and Three Basics of Service Optimization

Bright Shiny Objects and Three Basics of Service Optimization

Businesses pursuing digital transformation often get distracted by the capabilities of the latest intelligent automation tools and data analytics platforms. In many cases, driving improvement requires focusing on the fundamentals of service delivery.

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Three Tips for Selecting an IT Outsourcing Provider

Three Tips for Selecting an IT Outsourcing Provider

IT outsourcers can help businesses efficiently manage basic IT services as well as lay the groundwork for transitioning to new digital platforms. But finding the right partner can be tricky. We offer some clues.

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