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Contact Center Solutions for small and medium businesses Contact Center Solutions for small and medium businesses

Every interaction counts

Careful and convenient customer care solutions to grow your business.

Grow your customer’s loyalty

Contact Center Solutions

Create and keep lifelong customers

Customer care strategies are essential to creating, keeping and growing loyalty and reputation. Every customer interaction affects your brand, and even minor annoyances can have significant and lasting consequences.

Our affiliate company Telvista handles each and every customer interaction with the quality and attention needed to foster customer loyalty, protect your brand and ensure lasting profit and consumer growth. We select the right talent to support your business, integrate your existing processes and technologies, use customer feedback to support your strategies and zero in on ensuring a consistent customer experience across all channels.

Benefits

Cultural Affinity

Multi-lingual agents and various customer support options including dedicated, shared, and remote support staff across the US & Mexico.

IT Service Desk

Multi-channel support provides immediate attention, documentation and resolution – tackle anything from password resets to more perplexing troubleshooting challenges.

Sales

Extensive B2B, Consumer, and High-End IB and OB Sales experience. Optimal timing for outbound campaigns, cross-selling and up-selling initiatives on every contact, customer retention and win-back campaigns.

Back Office

Process expertise, knowledge, and communication skills to resolve issues while building customer satisfaction and loyalty.

Technical Support

Efficient and cost-effective service with quick results. We include workload management to boost productivity, integration with the front office and alignment with industry trends and analyses.

Use Cases

Omnichannel Solutions to Optimize Customer Engagement

Omnichannel Solutions to Optimize Customer Engagement

Effective omnichannel solutions make it easy for customers to find and use the channel they prefer.

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Insights

Call Center Outsourcing: What to Look For

Call Center Outsourcing: What to Look For

Technology innovation and market trends are creating new opportunities for businesses of all sizes to optimize customer experiences. We outline five criteria for assessing a provider’s capabilities.

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Smart Tools and Contact Center Metrics

Smart Tools and Contact Center Metrics

Technology is redefining customer engagement strategies. That means businesses need new approaches to measuring contact center performance.

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