US Claro
alt image alt image

CCaaS with big-business expertise

Cost-effective and scalable solutions optimize efficiency and strategic value.

Contact Center-as-a-Service

Contact Center-as-a-Service

Cloud-based flexibility, efficiency and quality assurance

Your growing business needs to keep customers satisfied and loyal. But how do you manage the logistical complexity of contact center operations while maintaining focus on your business?

We have the solution.

Our Contact Center-as-a-Service (CCaaS) solution for small and medium businesses delivers carrier-class communications management solutions that maximize agent productivity and enhance the overall customer experience. CCaaS integrates business-critical capabilities such as Advanced Call Routing, Omnichannel interactions and real-time and historical metrics – without hefty upfront capital investments. The pay-as-you-grow structure of CCaaS optimizes distributed workforces and allows you to add or remove agents as needed. Features include Automatic Call Distribution (ACD), inbound interactive voice response (IVR), speech and sentiment analytics, agent and supervisor clients, call recording and prebuilt integrations. Expertise and cross-training allow us to service a wide range of industry segments.

Benefits of Contact Center-as-a-Service

Intuitive Interfaces

Simple and easy-to-use client interfaces for agents and supervisors.

Fast Deployment Times

Cloud-based solution allows the deployment of solutions in days, not weeks.

Innovation

Easy access to the latest features and functionalities to adapt to the evolving needs of your business.

Compliance

Follows best practices and frameworks including ISO 27001/2700, NIST, HIPAA, PCI-DSS and CSA, as well as being GDRP compliant.