Cloud-based flexibility, efficiency and quality assurance
Your growing business needs to keep customers satisfied and loyal. But how do you manage the logistical complexity of contact center operations while maintaining focus on your business?
We have the solution.
Our Contact Center-as-a-Service (CCaaS) solution for small and medium businesses delivers carrier-class communications management solutions that maximize agent productivity and enhance the overall customer experience. CCaaS integrates business-critical capabilities such as Advanced Call Routing, Omnichannel interactions and real-time and historical metrics – without hefty upfront capital investments. The pay-as-you-grow structure of CCaaS optimizes distributed workforces and allows you to add or remove agents as needed. Features include Automatic Call Distribution (ACD), inbound interactive voice response (IVR), speech and sentiment analytics, agent and supervisor clients, call recording and prebuilt integrations. Expertise and cross-training allow us to service a wide range of industry segments.