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Contact Center Solution for COVID-19 Loan Administration Contact Center Solution for COVID-19 Loan Administration
Contact Center Solution for COVID-19 Loan Administration

Contact Center Solution for COVID-19 Loan Administration

For small businesses devastated by the COVID-19 pandemic, the Paycheck Protection Program and other initiatives offer desperately needed financial relief. Lending institutions administering these programs, meanwhile, face an extraordinary challenge in terms of assessing eligibility and processing loan applications. Businesses seeking funds have fueled massive volumes of urgent inquiries on application status. As call volumes surged, lenders often lacked the call center capabilities needed to keep up. The result: long wait times and frustration for users. Through our partnership with Talkdesk, we deploy a state-of-the-art call center solution and leverage our expertise in application integration, industry compliance and customer support. The result: a faster, smoother and more transparent experience for loan applicants.