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Contact Center Solution for COVID-19 Vaccine Administration Contact Center Solution for COVID-19 Vaccine Administration
Contact Center Solution for COVID-19 Vaccine Administration

Contact Center Solution for COVID-19 Vaccine Administration

Healthcare providers face an extraordinary challenge in terms of administering COVID-19 vaccinations. The approval and availability of several vaccines has fueled massive volumes of urgent customer inquiries on availability and appointments. As call volumes surged, healthcare providers often lacked the call center capabilities needed to keep up. The result: long wait times and frustration for users. Through our partnership with Talkdesk, we deploy a state-of-the-art call center solution and leverage our expertise in application integration, industry compliance and customer support. Together, we help healthcare providers offer patients a faster, smoother and more transparent experience.