Managed IT Outsourcing
Online, onsite and on-demand support for work-from-anywhere teams
The COVID-19 pandemic exposed inherent weaknesses in managed IT services delivery models as businesses of all sizes struggled to transition employees to home offices. Today, simply enabling home-based work isn’t enough. Rather, flexible operational models must adapt to changing requirements and allow employees to work securely and productively from any location – traditional office, home or on the road. Key capabilities include Virtual Desktop Infrastructure services to provide remote access and support, on-demand provisioning and deployment and optimized incident management processes. For large organizations, delivering support across multiple sites and geographies often requires the burdensome task of managing complex supplier and subcontractor relationships.
Our Managed IT Services offering gives large enterprises responsive end-to-end service coupled with a simple management structure. Our extensive multinational presence and resources ensure immediate responsiveness, including onsite support on demand, without the management overhead that multi-vendor sourcing models require. Capabilities comprise complete deployment and complete asset lifecycle management, Level 1 to Level 4 service desk, security fundamentals (anti-virus updates and awareness training) and mobile device management and BYOD policies tailored to specific business personas.