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Our Managed IT Outsourcing capabilities help you optimize your existing technology investments. Our Managed IT Outsourcing capabilities help you optimize your existing technology investments.

End-user computing services for new ways of working.

On-demand support – anytime, anywhere.

The outsourcing of IT experts, processes and technology help power your enterprise.

Managed IT Outsourcing

Online, onsite and on-demand support for work-from-anywhere teams

The COVID-19 pandemic exposed inherent weaknesses in managed IT services delivery models as businesses of all sizes struggled to transition employees to home offices. Today, simply enabling home-based work isn’t enough. Rather, flexible operational models must adapt to changing requirements and allow employees to work securely and productively from any location – traditional office, home or on the road. Key capabilities include Virtual Desktop Infrastructure services to provide remote access and support, on-demand provisioning and deployment and optimized incident management processes. For large organizations, delivering support across multiple sites and geographies often requires the burdensome task of managing complex supplier and subcontractor relationships.

Our Managed IT Services offering gives large enterprises responsive end-to-end service coupled with a simple management structure. Our extensive multinational presence and resources ensure immediate responsiveness, including onsite support on demand, without the management overhead that multi-vendor sourcing models require. Capabilities comprise complete deployment and complete asset lifecycle management, Level 1 to Level 4 service desk, security fundamentals (anti-virus updates and awareness training) and mobile device management and BYOD policies tailored to specific business personas.

Benefits

Performance

End-to-end IT support and services with industry-leading SLAs and single-source management model.

Access to Talent

Global resources and extensive expertise in scarce skill sets allow customers to offload the burden of recruitment and retention and focus on core capabilities.

Cultural Affinity

Multi-shore sourcing model enhances alignment and communication between IT and business teams.

Cost Efficiency

Transition from Capex to Opex models.

Continuous Improvement

Analytics and process optimization applied to identify and seize improvement opportunities.

Use Cases

Managed Mobility for Enterprise Environments

Managed Mobility for Enterprise Environments

Managing the use of mobile devices poses a challenge for any business. The right mix of people, process and technology can optimize productivity while mitigating risk.

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Workplace Services for End-User Computing

Workplace Services for End-User Computing

Effective management of end-user computing requires consistency, standardization and a focus on the fundamentals of process discipline. Investing in the latest technology widgets isn’t enough.

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Insights

Mobile Device Management in the Finance Sector and Millennial Employees: Keeping Everybody Happy

Mobile Device Management in the Finance Sector and Millennial Employees: Keeping Everybody Happy

As mobile devices become increasingly ubiquitous in our professional and private lives, ensuring functionality and security while accommodating personal choices is essential. That’s especially true for banks managing sensitive data and competing for scarce young talent.

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Three Reasons to Outsource the CISO Role

Three Reasons to Outsource the CISO Role

Cybersecurity is a top priority requiring a deep level of expertise. But hiring an in-house CISO may not be the best way to fill the need.

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Why You Should Outsource End-User Support

Why You Should Outsource End-User Support

The shift to remote workforces models exposed the inherent weaknesses of in-house IT support teams. The new normal requires process optimization and remote access capabilities, which third-party providers are better positioned to deliver.

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COVID-19 Response: Four Strategic Imperatives CIOs Can Support

COVID-19 Response: Four Strategic Imperatives CIOs Can Support

In developing responses to the COVID-19 crisis, a CIO’s most immediate and urgent task is to equip employees to work productively from home. Over the longer term, IT leaders can contribute to broader business goals. Claro Enterprise Solutions’ Mark Popolano outlines four keys to a longer-term perspective.

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Bright Shiny Objects and Three Basics of Service Optimization

Bright Shiny Objects and Three Basics of Service Optimization

Businesses pursuing digital transformation often get distracted by the capabilities of the latest intelligent automation tools and data analytics platforms. In many cases, driving improvement requires focusing on the fundamentals of service delivery.

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Three Tips for Selecting an IT Outsourcing Provider

Three Tips for Selecting an IT Outsourcing Provider

IT outsourcers can help businesses efficiently manage basic IT services as well as lay the groundwork for transitioning to new digital platforms. But finding the right partner can be tricky. We offer some clues.

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