US Claro
Optimizing operations and redefining customer engagement Optimizing operations and redefining customer engagement

Seize the digital opportunity

Optimizing operations and redefining customer engagement.

We provide the technology, process and business expertise needed to navigate the Digital Transformation landscape.

Digital Transformation

Putting innovation to work

Enterprises increasingly seek to leverage digital technologies to optimize operational performance and create new ways of engaging with customers. Despite the well-documented capabilities of Artificial Intelligence (AI), Robotic Process Automation (RPA), Cloud and Data Analytics, success is not guaranteed. One obstacle is defining an appropriate scope for initiatives – aim too high, and you’ll encounter boil-the-ocean syndrome. A myopic focus on tactical initiatives, meanwhile, risks failing to fulfill the potential of digital innovation. Perhaps the biggest challenge is overcoming the inefficiencies of entrenched legacy systems, processes and mindsets.

We provide the technology, process and business expertise needed to navigate the Digital Transformation landscape. By assessing your current state environment in the context of your future state objectives, we define a realistic yet ambitious roadmap that combines quantifiable quick wins together with a strategic, long-term vision. And by optimizing your existing technology investments, we ensure the seamless integration of digital tools and platforms.

Benefits

Smart Automation

Integration of Machine Learning and cognitive capabilities with basic Robotic Process Automation (RPA) functionality.

Insight

Increasingly sophisticated insights gleaned from myriad data sources.

Agility

Secure, scalable and reliable Cloud-based service delivery.

Connectivity

Networks of IoT-enabled sensors continually collect, analyze and share data to drive insight and continuous improvement.

Insights

Digital Transformation and the CMO

Digital Transformation and the CMO

Businesses are focusing on using Big Data to enhance customer experiences, creating an opportunity for marketing executives to take a leadership role in the Boardroom.

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The Ghosts that Haunt Digital Transformation

The Ghosts that Haunt Digital Transformation

Organizations are increasingly focused on “digital transformation.” They want to redefine business models, create new ways of engaging with customers and drive significant gains in operational efficiency. To achieve these aims, leaders seek to leverage capabilities that include intelligent automation, data analytics, cloud deployment and Agile methodologies.

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Bruised Bananas, Edge Intelligence and AI in the Retail Experience

Bruised Bananas, Edge Intelligence and AI in the Retail Experience

Smart sensors and analytics can help grocers and other retailers maintain quality, engage customers and enhance competitiveness. But where to begin? An effective strategy starts small, delivers results and builds momentum.

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Optimization vs Automation

The Evolving Optimization vs. Automation Debate

Enterprises are taking different approaches to driving process improvement and transformation. Disagreements aside, it ultimately comes down to creating new ways of doing business.

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Digital Telco

5 Characteristics of the Digital Telco

The role of telecom services is evolving, as traditional providers of basic connectivity take on roles as drivers of transformation.

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The Digital Telco as Strategic Business Partner

The Digital Telco as Strategic Business Partner

The telco of old deployed teams of technicians to manage a physical infrastructure of cables, boxes and switches. Today’s “digital telco” is helping businesses optimize operations and create new ways of engaging with customers.

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