Professional Services & Consulting for Enterprise and MNC

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Four strategic issues for CIOs to consider.

The pandemic and the big picture

Four strategic issues for CIOs to consider.

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Managing mobility for enterprises

Keep smartphones and tablets connected, cost-effective and secure.

Read our use case

The pandemic and the big picture

Four strategic issues for CIOs to consider.

Read our blog

Managing mobility for enterprises

Keep smartphones and tablets connected, cost-effective and secure.

Read our use case

Managed Remote Workspace Services

Tools and services to support remote workers

eXtended Reality (VR, AR and MR)

New approaches to delivering immersive, interactive experiences

Managed IT Outsourcing

Connect with talent and skills needed to deliver your customized solutions.

Professional Services & Consulting

New tools, new ideas. Chart your digital journey.

How can digital technology help me create new ways of managing operations and engaging with customers?
How can I apply digital intelligence and data analytics to redefine business operations and strategy?
How can I enhance the customer experience, streamline transactions and grow revenue?

Our Professional Services is analytics-based to inform about your operational improvement and customer engagement.

Digital technologies can help enterprises achieve new levels of operational efficiency, as well as develop and execute more effective customer-focused and agile business strategies. Many organizations, however, are burdened by inefficient legacy systems that impede innovation efforts.

Our Professional Services and Consulting offerings help businesses leverage existing investments and transition seamlessly to digital models. From Agile deployments to process automation to traditional IT services, we take an agnostic approach to help you optimize your technology investment and drive new capabilities.

Benefits

Optimization

Robotic Process Automation (RPA) and machine learning applications to streamline operations.

Insight

Analytics-based and actionable learnings to inform operational improvement and customer engagement.

Engagement

Enhanced customer experience and brand reputation.

Innovation

Deployment of new business models through digital transformation.

Use Cases

Managed Mobility for Enterprise Environments

Managing the use of mobile devices poses a challenge for any business. The right mix of people, process and technology can optimize productivity while mitigating risk.

Workplace Services for End-User Computing

Effective management of end-user computing requires consistency, standardization and a focus on the fundamentals of process discipline. Investing in the latest technology widgets isn’t enough.

Putting the “User” in End User Computing

In the wake of the pandemic, businesses are reassessing their IT service and support models. Many are increasingly focused on delivering a quality experience to the end user.

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Mobile Device Management in the Finance Sector and Millennial Employees: Keeping Everybody Happy

As mobile devices become increasingly ubiquitous in our professional and private lives, ensuring functionality and security while accommodating personal choices is essential. That’s especially true for banks managing sensitive data and competing for scarce young talent.

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eXtended Reality: Three Pandemic Use Cases

The global COVID-19 has disrupted traditional approaches to shopping, learning and training. eXtended Reality (XR) applications can help organizations define new – and safer – ways to engage, interact and communicate.

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Why You Should Outsource End-User Support

The shift to remote workforces models exposed the inherent weaknesses of in-house IT support teams. The new normal requires process optimization and remote access capabilities, which third-party providers are better positioned to deliver.

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COVID-19 Response: Adjusting to Contingencies While Maintaining Focus

The global pandemic is forcing enterprises to make dramatic changes on the fly. While agility is essential, leaders need to stay focused on the key priorities of security and the end user experience.

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COVID-19 Response: Four Strategic Imperatives CIOs Can Support

In developing responses to the COVID-19 crisis, a CIO’s most immediate and urgent task is to equip employees to work productively from home. Over the longer term, IT leaders can contribute to broader business goals. Claro Enterprise Solutions’ Mark Popolano outlines four keys to a longer-term perspective.

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Bright Shiny Objects and Three Basics of Service Optimization

Businesses pursuing digital transformation often get distracted by the capabilities of the latest intelligent automation tools and data analytics platforms. In many cases, driving improvement requires focusing on the fundamentals of service delivery.

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Three Tips for Selecting an IT Outsourcing Provider

IT outsourcers can help businesses efficiently manage basic IT services as well as lay the groundwork for transitioning to new digital platforms. But finding the right partner can be tricky. We offer some clues.

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Exploring Mid-Market UCaaS Solutions? Know What You Don’t Know

Technology requirements of mid-market organizations are becoming increasingly complex. UCaaS solutions can help address the challenge by enhancing collaboration among remote workers and dispersed teams. But in many cases, businesses lack clear understanding of solution options and capabilities. Insight into the art of the possible is essential.

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Bruised Bananas, Edge Intelligence and AI in the Retail Experience

Smart sensors and analytics can help grocers and other retailers maintain quality, engage customers and enhance competitiveness. But where to begin? An effective strategy starts small, delivers results and builds momentum.

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The Evolving Optimization vs. Automation Debate

Enterprises are taking different approaches to driving process improvement and transformation. Disagreements aside, it ultimately comes down to creating new ways of doing business.

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Digital Event Management

Gain an edge in a competitive environment. A high-quality event management platform and toolset can help set you apart.

Retailers Can Take Social Media Engagement to the Next Level

Social Media and Customer Data

How retailers are taking insights to the next level.

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Monitoring Social Media for Customer Insights

To create new ways of forging meaningful connections, businesses are looking to digital capabilities to analyze massive volumes of data and gain deeper insights into customers.