Enterprises evolving towards a New Normal are redefining priorities for end-user service and support. Today’s operational models must be flexible and enable employees to work securely and productively from any location – traditional office, home or on the road. Critical capabilities include on-demand provisioning and deployment, comprehensive Service Desk and Help Desk capabilities, remote monitoring and management, Virtual Desktop Infrastructure and optimized incident resolution processes.
Our Integrated Workspace Services provide enterprises with end-to-end holistic support of the digital workspace that aligns IT infrastructure with the changing needs of end users and business. Extensive multinational presence and resources ensure immediate responsiveness. Nearshore and onshore teams provide top-notch talent in a cost-effective manner. Simple management structures streamline oversight with minimal overhead. Automation of repetitive tasks enhances productivity. User-focused metrics go beyond basic functionality to prioritize user satisfaction and a positive experience.
Multi-shore sourcing model enhances alignment and communication between IT and business teams. Global resources and extensive expertise in scarce skill offloads the burden of recruitment and retention and focus on core capabilities.
End-to-end IT support and services with industry-leading SLAs. Analytics and process optimization applied to drive continuous improvement. 24x7x365 remote monitoring for each workstation, server, laptop, tablet and wireless device. Less time on ad hoc break/fix activities.
User policies tailored to requirements of different business personas. Seamless management structures without complex multi-vendor sourcing arrangements. Automation of routine tasks and streamlined efficiency reduce labor requirements. Leverage economies of scale and transition from Capex to Opex models.
On-demand delivery and deployment and access to on-site smart hands. SLAs include key metrics around user experience to deliver “White Glove” service and boost satisfaction. Reduced user downtime.
