Retail and Hospitality Solutions
Redefining the customer experience
The retail and hospitality sectors face unprecedented competitive pressure from their industry disruptors. To survive, traditional players must create innovative ways of engaging with customers by leveraging intelligent automation, data analytics and new business models. Keys to success include analyzing customer life cycle stages, segmenting target audiences based on demographic and behavioral criteria and developing increasingly robust queries to uncover new insights.
Our Retail and Hospitality Solutions practice applies statistical analyses of data from social, digital and traditional channels to deliver a wide range of insights – from how store layouts and product placements impact purchases, to how consumers respond to key influencers, to specific ways hotels can attract tourists and business travelers. Operational benefits include enhanced inventory management through unit cost tracking and low-stock alerts, as well as merchandise tracking to prevent loss and speed deliveries. Our solutions also deliver secure data storage, wireless hardware compatibility and mobile reporting. From the big picture to the smallest detail, we help you develop and implement an end-to-end strategy encompassing an enhanced customer experience, targeted data collection, focused analysis and efficient point-of-sale execution.Contact us for more info