US Claro
Contact Center Solutions for enterprises and MNC’s Contact Center Solutions for enterprises and MNC’s

Making each touch count

Efficient and effective customer care solutions to grow your business.

Customer care strategies

Contact Center Solutions

Build and maintain loyal relationships

A business’ customer care strategy is essential to establishing, maintaining and expanding loyalty and reputation. Every single customer interaction represents a referendum on your brand, and even a minor annoyance can have significant and lasting repercussions.

Through our affiliate company Telvista, we handle each customer interaction with the quality and attention that builds customer loyalty, protects your brand and ensures long-term success and profit. Our best practices include selecting the right talent to support your customers, 
seamless integration of your existing processes and technologies, using customer feedback to support your brand strategy and focusing on delivering a consistent experience across all channels.

Benefits

Expertise

Extensive B2B, consumer and high-end inbound and outbound sales experience; consistent brand voice across all social content.

Cultural Affinity

Multi-lingual agents and a variety of customer support options including dedicated, shared, and remote support staff across the US & Mexico.

Sales

Optimal timing for outbound campaigns, cross-selling and up-selling initiatives on every contact, customer retention and win-back campaigns. Training focused on overcoming objections and creating empathy with customers.

Back Office

Efficient and cost-effective service with quick results. Best practices include workload management to increase productivity, integration with the front office and alignment with industry trends and analyses.

IT Service Desk

Multi-channel support provides immediate attention, documentation and resolution – from password resets to highly complex troubleshooting issues.

Use Cases

Omnichannel Solutions to Optimize Customer Engagement

Omnichannel Solutions to Optimize Customer Engagement

Effective omnichannel solutions make it easy for customers to find and use the channel they prefer.

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Insights

Call Center Outsourcing: What to Look For

Call Center Outsourcing: What to Look For

Technology innovation and market trends are creating new opportunities for businesses of all sizes to optimize customer experiences. We outline five criteria for assessing a provider’s capabilities.

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Smart Tools and Contact Center Metrics

Smart Tools and Contact Center Metrics

Technology is redefining customer engagement strategies. That means businesses need new approaches to measuring contact center performance.

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