Contact Center Services

Multi-channel insight for a seamless customer experience.

  • How do I ensure a seamless, quality experience for my customers?
  • How do I optimize the results of outbound marketing campaigns?
  • How do I leverage insights from social media to benefit my business?

Whether engaging with existing customers or attracting new ones, delivering a seamless experience across multiple channels is a top priority for global businesses today. One negative interaction can taint a relationship for the long term, and missed opportunities to gain insight from customer data can erode competitive advantage.

We offer a wide range of customer engagement solutions that leverage business, technical and industry-specific expertise, as well as sophisticated data analytics and customer metrics. Our Agile approach ensures a business focus and optimal use of resources.

 

Benefits

Customer Loyalty

Quality and seamless experience across multiple channels, including voice, email, IVR, chat, mobile and social media.

Optimized Sales

Cross-selling and upselling on every contact. Enhanced customer loyalty.

Expertise

Cultural affinity, multi-lingual skills and wide range of industry certifications.

Insight

Action-based metrics and sentiment analysis from social media data.

Specialization

Skill sets matched to project needs.

Solutions

Contact Center Solutions

Delivering a seamless and quality customer experience.

Social Media and Omnichannel

Leveraging insights into customer behavior and priorities.

IT Solutions

Agile models and business-focused expertise.