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Enhance operations and strategy with CCaaS

Innovative solutions and business expertise boost business efficiency and value.

Contact Center-as-a-Service

Contact Center-as-a-Service

Cloud-based flexibility, efficiency and quality assurance

 

Contact Center-as-a-Service (CCaaS) delivers carrier-class communications management solutions that maximize agent productivity and enhance customer experience. CCaaS integrates business-critical capabilities such as Advanced Call Routing, Omnichannel interactions and real-time and historical metrics – without large upfront capital investments for businesses of all sizes.

 

Our pay-as-you-go model optimizes distributed workforces and allows you to add or remove agents as needed. Features include Automatic Call Distribution (ACD), inbound interactive voice response (IVR), speech and sentiment analytics, agent and supervisor clients, call recording and prebuilt integrations.

Benefits of CCaaS

Intuitive Interfaces

Simple and easy-to-use client interfaces for agents and supervisors.

Fast Deployment Times

Cloud-based solution allows the deployment of solutions in days, not weeks.

Innovation

Easy access to the latest features and functionalities to adapt to the evolving needs of your business.

Compliance

Follows best practices and frameworks including ISO 27001/2700, NIST, HIPAA, PCI-DSS and CSA, as well as being GDRP compliant.