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The Unified Communications Sweet Spot

Streamline the transition to an integrated digital environment

Contact Center-as-a-Service

Cloud-based flexibility, efficiency and quality assurance

 

Contact Center-as-a-Service (CCaaS) solutions promise carrier-class communications management capabilities, including Automatic Call Distribution (ACD), without large upfront capital investments.

 

Our pay-as-you-go model optimizes distributed workforces and enables a smooth cloud migration, and allows you to add or remove agents as needed. Features include inbound interactive voice response, queuing, call prioritization and time- and schedule-based routing.

Contact Center-as-a-Service

Benefits of CCaaS

Quality

Three tiers of 24x7x365 technical support service in English and Spanish.

Expertise

Engineers with certifications in Six-Sigma, Cisco CCENT & CCNA, Microsoft MCSA, CompTIA A+, Network+, Server+ & Security+.

Specialization

Expertise and cross-training in a wide range of industry segments.

Efficiency

Implementation and project management with leading methodologies and best practices, with Single Point of Contact (SPOC).