Cloud-based flexibility, efficiency and quality assurance
Contact Center-as-a-Service (CCaaS) delivers carrier-class communications management solutions that maximize agent productivity and enhance customer experience. CCaaS integrates business-critical capabilities such as Advanced Call Routing, Omnichannel interactions and real-time and historical metrics – without large upfront capital investments for businesses of all sizes.
Our pay-as-you-go model optimizes distributed workforces and allows you to add or remove agents as needed. Features include Automatic Call Distribution (ACD), inbound interactive voice response (IVR), speech and sentiment analytics, agent and supervisor clients, call recording and prebuilt integrations.