Cloud-based flexibility, efficiency and quality assurance
Contact Center-as-a-Service (CCaaS) delivers carrier-class communications management solutions that maximize agent productivity and enhance the customer experience. By integrating business-critical capabilities such as Advanced Call Routing, Omnichannel interactions and real-time and historical metrics, CCaaS can help businesses of all sizes address critical customer service requirements – without significant upfront capital investments.
Our pay-as-you-go CCaaS model helps you improve your customer experience and quality, apply real-time metrics to identify areas of improvement and promote customer feedback. Our distributed workforces allow you to add or remove agents as needed. Robust features include Automatic Call Distribution (ACD), inbound Interactive Voice Response (IVR), speech and sentiment analytics, agent and supervisor clients, call recording and prebuilt integrations. Benefits include reduced costs through shorter call-handling times, increased first-contact resolution and low levels of agent attrition. Secure logins, storage security and interaction captures address regulatory compliance requirements. Fewer interfaces used by agents and supervisors promote data sharing, automation, and self-service configurations. Cloud-based service delivery enables launch time in days rather than weeks or months.